Genesis Financial Solutions, Inc.

  • Call Center Collector

    Job Locations US-OH-Akron
    ID 2019-1223
    Category
    Collector
    Type
    Full Time Hourly
  • Overview

    Join the nation’s leader in second-look financing as our Call Center Collector!

     

    Summary

    Our Collectors are well-spoken customer service professionals who value a customer-first experience. As a Collector, you will be responsible and accountable for providing a high level of service to our customers while helping them determine and commit to the best repayment option.  Our company prides itself in providing timely and accurate information and meeting or exceeding our quality standards for our customers. 

    Responsibilities

    As our Call Center Collector you will:

    • Making outbound calls and receiving inbound calls from customers.
    • Identifying customers and verifying account information and current status of accounts.
    • Providing and negotiating best payment options to customers.
    • Performing customer service assistance as required.
    • Documenting customer inquiries over the telephone for further investigation on disputes, etc.
    • Forwarding inquiries to the appropriate department for processing and resolution.
    • Performing other associated duties while strictly complying with FDCPA rules and guidelines.
    • Meeting team goals and standards.
    • Delivering a high quality of customer experience.

    Schedule: Varied during the week. Every other Saturday; Sunday scheduled occasionally, as needed.

    Qualifications

    Requirements:

    • High school diploma or GED.
    • A professional demeanor.
    • The ability to provide a good customer experience.
    • Good oral and written communication skills.
    • Good organizational skills and detail oriented.
    • Ability to work independently and with others.
    • Ability to work in a fast-paced office environment.
    • Ability to work a flexible schedule or varying shifts.
    • Ability to sit for long periods of time.

    About Genesis

    Genesis Financial Solutions is one of the nation’s largest non-prime credit card businesses.  We serve almost 3 million consumers through two channels.  In our Private Label Credit Card business, we partner with leading retailers to offer partner branded credit to consumers not well served by traditional banks.  Additionally, we offer two direct-to-consumer MasterCard options, providing credit to these same consumers for everyday purchases.

     

    Genesis Financial Solutions is an equal opportunity employer (EEO).

     

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