Genesis Financial Solutions, Inc.

  • Credit Authorizer

    Job Locations US-OH-Akron
    ID 2019-1224
    Category
    Authorizations
    Type
    Full Time Hourly
  • Overview

    Join the nation’s leader in second-look financing as a Customer Service Representative, Authorizations!

    Responsibilities

    As our Customer Service Representative, Authorizations you will:

    • Assist Retail Agents with Retail Partner Support application processing and review pended applications and determine final disposition.
    • Resolve Partner escalations.
    • Hours including nights, holidays and weekends.
    • Identify account holder and perform account verification.
    • Utilize the various programs on the PC to make profitable lending decisions.
    • Place outbound calls to verify application information.
    • Process credit applications received via the internet and instant credit.
    • Perform administrative tasks and other associated duties strictly conforming to FDCPA/SDCPA rules and guidelines and procedures.
    • Meet department goals and standards.
    • Other duties as assigned.

    These duties must be performed with or without reasonable accommodation.

    Qualifications

    Requirements

    • High School diploma or GED.
    • Customer service experience preferred.
    • Ability to work various shifts including nights, holidays, and weekends; Must be available to work weekends and up to 40 hours per week; hours scheduled will be between 12 PM and 12:30 AM.
    • During the 3-week training course, you must be able to accommodate an 8am-5pm schedule.
    • Ability to maintain a high level of professionalism and confidentiality at all times.
    • Ability to meet critical deadlines.
    • Critical decision making skills.
    • Ability to learn and execute on new systems and business practices.
    • Good written and oral communication skills.
    • Flexibility to adapt well to change.
    • Ability to simultaneously talk and type.
    • Strong PC skills with a preference for MS Word and Excel.

    About Genesis

    Genesis Financial Solutions is one of the nation’s largest non-prime credit card businesses.  We serve almost 3 million consumers through two channels.  In our Private Label Credit Card business, we partner with leading retailers to offer partner branded credit to consumers not well served by traditional banks.  Additionally, we offer two direct-to-consumer MasterCard options, providing credit to these same consumers for everyday purchases.

     

    Genesis Financial Services is an equal opportunity employer (EEO).

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