Genesis Financial Solutions, Inc.

  • Customer Service Representative - Akron

    Job Locations US-OH-Akron
    ID 2019-1225
    Customer Service
    Full Time Hourly
  • Overview

    Join the nation’s leader in second-look financing as our Customer Service Representative!



    Our Customer Service Representatives are well-spoken professionals who value a customer-first experience. You will be providing assistance to incoming callers in a call center environment. 


    As our Customer Service Representative you will:

    • Assist Retail Agents with Retail Partner Support application processing and review pended applications and determine final disposition.
    • Resolve Partner/Customer escalations.
    • Work hours that may include nights, holidays and weekends.
    • Identify account holder and perform account verification.
    • Assist consumers with a high level of customer service in a variety of areas, for example; process Lost/Stolen requests, disputes, credit card re-issue, account inquiries, payment negotiations, process phone payments, meet required deadlines on assigned projects and preform accurate account maintenance.
    • Perform administrative tasks and other associated duties strictly conforming to FDCPA and SDCPA rules and guidelines and procedures.
    • Meet department goals and standards.
    • Other duties as assigned.



    • High School diploma or GED.
    • Prior experience in Customer Service preferred.
    • Ability to maintain a high level of professionalism and confidentiality at all times.
    • Ability to meet critical deadlines.
    • Ability to learn and execute on new systems and business practices.
    • Good written and oral communication skills.
    • Flexibility to adapt well to change.
    • Ability to talk and type simultaneously.
    • Strong PC computer skills with a preference for MS Word and Excel.

    Essential Functions:      

    You must meet work deadlines, have regular attendance, good verbal and written communication skills, good interpersonal skills, ability to work with a team, ability to multi-task, use a PC and a computer terminal, and the specialized telephone system. Our Customer Service Representative position requires access to all areas of the office, and the ability to sit for extended periods of time, periodically bending and twisting, and frequent application of a negligible amount of force to lift, carry, push, pull, or otherwise move objects.  You must be able to perform the essential functions of this position with or without reasonable accommodation. Genesis Financial Solutions will provide reasonable accommodation where necessary. 


    About Genesis

    Genesis Financial Solutions is one of the nation’s largest non-prime credit card businesses.  We serve almost 3 million consumers through two channels.  In our Private Label Credit Card business, we partner with leading retailers to offer partner branded credit to consumers not well served by traditional banks.  Additionally, we offer two direct-to-consumer MasterCard options, providing credit to these same consumers for everyday purchases.


    Genesis Financial Solutions is an equal opportunity employer (EEO).


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