Join the nation’s leader in second-look financing as our Customer Service Assist Queue Representative!
Our Assist Queue Representatives are the resolution point for our customers and our team of call center agents. You shine because of your stellar levels of customer service and a strong desire to make things right for customers. Solving customer problems isn’t just a bullet on a job description for you – it’s a core part of who you are. You will spend the majority of your workday resolving escalated customer phone calls and answering questions from other phone agents needing your assistance. Our Assist Queue team provides both customers and co-workers with an advanced level of support, provides training/coaching feedback, and performs special projects as needed. You are a subject matter expert in our Operations team, and have a deep knowledge of our systems, processes, and procedures.
As our Customer Service Assist Queue Representative you will:
These duties must be performed with or without reasonable accommodation.
You must meet work deadlines, have regular attendance, good oral and written communication skills, exceptional interpersonal skills, ability to work with a team, ability to multi-task, use a PC and a computer terminal, and the specialized telephone system. This position requires access to all areas of the office, and the ability to sit for extended periods of time, periodically bending and twisting, and frequent application of a negligible amount of force to lift, carry, push, pull, or otherwise move objects. You must be able to perform the essential functions of this position with or without reasonable accommodation. Genesis will provide reasonable accommodation where necessary.
Genesis Financial Solutions is one of the nation’s largest non-prime credit card businesses. We serve almost 3 million consumers through two channels. In our Private Label Credit Card business, we partner with leading retailers to offer partner branded credit to consumers not well served by traditional banks. Additionally, we offer two direct-to-consumer MasterCard options, providing credit to these same consumers for everyday purchases.
Genesis Financial Solutions is an equal opportunity employer (EEO).