Genesis Financial Solutions, Inc.

  • Fraud Representative - Beaverton

    Job Locations US-OR-Beaverton
    ID 2019-1227
    Category
    Fraud
    Type
    Full Time Hourly
  • Overview

    Join the nation’s leader in second-look financing as our Fraud Representative!

     

    Summary

    The Fraud Representative works directly with consumers, retail partners, and merchants on cases to effectively and efficiently resolve fraud claims. Complies with all applicable regulations, MasterCard rules, and internal policies and procedures. Achieves established service levels and quality metrics for all assigned work.

    Responsibilities

    As our Fraud Representative you will:

    • Conduct investigations of consumer allegations of fraud.
    • Complete research on each assigned case using all of the available tools, analyze the available data, and document the investigation performed. Process chargebacks according to MasterCard rules.
    • Resolve fraud allegations in an efficient and effective manner, process account maintenance and monetary adjustments in accordance with policy and delegated authority, communicate the results of each investigation to the consumer, and document the results of the investigation performed.
    • Provide a high level of customer service by responding to telephone inquiries and written consumer requests related to fraud. Work directly with merchants and consumers to resolve fraudulent/unauthorized transactions.
    • Comply with all applicable regulations, MasterCard rules, and internal policies and procedures. Achieve established service levels and quality metrics for all assigned work.

    Qualifications

    Requirements:

    • 2-4 years of experience in the fraud profession.
    • Prior experience with credit card programs or related financial services field.
    • Ability to communicate effectively with consumer, retail partners, and merchants.
    • Excellent written and verbal communication.
    • High school diploma/GED.

    Preferred Qualifications:

    • Strong analytical skills.
    • Knowledge of all applicable rules, regulations, and laws.
    • Excellent written and verbal communication skills.
    • Ability to maintain high level of professionalism and confidentiality at all times, in all situations.

    About Genesis

    Genesis Financial Solutions is one of the nation’s largest non-prime credit card businesses.  We serve almost 3 million consumers through two channels.  In our Private Label Credit Card business, we partner with leading retailers to offer partner branded credit to consumers not well served by traditional banks.  Additionally, we offer two direct-to-consumer MasterCard options, providing credit to these same consumers for everyday purchases.

     

    Genesis Financial Solutions is an equal opportunity employer (EEO).

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