Join the nation’s leader in second-look finance servicing as our Senior Customer Resolution Specialist!
Our Senior Customer Resolution Specialist will support the Senior Unit Manager and perform timely reviews of all actions taken on accounts where complaints have been received. Complaints are shared in a variety of methods, i.e. formal letter, email, phone call, forwarded from senior leaders, etc. You will document findings and assist with complaint resolution both verbally and in writing and in a manner that deters additional escalation. You assist with developing quantitative written findings to be shared with senior management, bank representatives, compliance, operations management, etc.; including recommendations for system improvements, training enhancements, resource updates, etc. driving towards improved overall customer experience.
As our Senior Complaint Specialist you will:
These duties must be performed with or without reasonable accommodation.
What’s In It For You:
Genesis Financial Solutions is one of the nation’s largest non-prime credit card servicing businesses. We serve almost 3 million consumers through two channels: Private Label Credit Card Servicing and direct-to-consumer MasterCard options that we service on behalf of our issuing bank partners. We specialize in second-look finance servicing for consumers who are turned down by a prime lender, yet are just slightly below the prime threshold. We are a company of seasoned consumer finance professionals who believe that everyone deserves the opportunity for both quality credit financing, and the chance to rebuild their credit. With our help, non-prime consumers can buy quality products and services without depleting their savings account.
Genesis Financial Solutions is an equal opportunity employer (EEO).