Join the nation’s leader in second-look finance servicing as our Contact Center Strategy Execution Manager!
Are you ready to be a part of an organization that challenges the status quo, open to opportunity, and allows our employees to have immediate impact on the business? Do you thrive in an environment that deals with monitoring schedules, operational metrics and monitoring call volume? If that sounds like you, let’s talk about why Genesis is a great career move!
As the Contact Center Strategy Execution Manager, you will have a high-profile role on a high impact team. Your primary responsibility will be to manage the development and execution of our IVR and Dialer campaigns. We are looking for a strong team leader who will work with a great group of analysts to ensure execution and documentation is completed in a timely and high-quality way, with clear communication across the organization. This position offers growth opportunities for someone who is passionate about ensuring strong process and execution of high impact business systems.
As our Contact Center Strategy Execution Manager you will:
What’s In It For You:
Genesis Financial Solutions is one of the nation’s largest non-prime credit card servicing businesses. We serve almost 3 million consumers through two channels: Private Label Credit Card Servicing and direct-to-consumer MasterCard options that we service on behalf of our issuing bank partners. We specialize in second-look finance servicing for consumers who are turned down by a prime lender, yet are just slightly below the prime threshold. We are a company of seasoned consumer finance professionals who believe that everyone deserves the opportunity for both quality credit financing, and the chance to rebuild their credit. With our help, non-prime consumers can buy quality products and services without depleting their savings account.
Genesis Financial Solutions is an equal opportunity employer (EEO).