Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested or use the following search form to find jobs that suit your specific career interests.
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Join the nation’s leader in second-look finance servicing as our Product Coordinator II!
The Product Coordinator II will serve as a subject matter expert within the Private Label team relative to system, product, retailer and program changes and the overall impact of these changes including known and anticipated risks and rewards. The Product Coordinator II will be responsible for managing and executing strategy and daily activities pertinent to their area of responsibility within Private Label, communicating with and gathering information from key internal and external stakeholders and coordinating the prioritization of work. This role is also responsible for project management required to manage Private Label incidents.
Join the nation’s leader in second-look finance servicing as Assist Queue Representative - Customer Service, Authorizations!
Our Assist Queue Representatives are the resolution point for our customers and our team of call center agents. You shine because of your stellar levels of customer service and a strong desire to make things right. Solving customer problems isn’t just a bullet on a job description for you – it’s a core part of who you are. Our Assist Queue team provides both customers and co-workers with an advanced level of support, provides training/coaching feedback, manages the floor, and performs special projects as needed. You are a subject matter expert in our Operations team, and have a deep knowledge of our systems, processes, and procedures.
Join the nation’s leader in second-look finance servicing as our Program Analyst!
This position is responsible for working with internal groups to define requirements, assist in the development of implementation initiatives as they relate to existing or future clients, as well as to improve future growth of business initiatives. The individual in this position will work cross functionally with various departments to educate and facilitate in the knowledge transfer required to ensure program success. This person will own the execution of our credit policies as well as serve as a subject matter expert on adverse action processes. This person will lead project and overcome hurdles while prioritizing effort where it meets the required standards. This includes defining and requesting work to be executed by others.
Join the nation’s leader in second-look finance servicing as our IT Support Specialist
The function of the IT Support Specialist is to provide technical support for all aspects the Genesis IT environment including end user systems, production systems, network operations and file transfer services. The position will take direction from Sr. IT Support Specialists and work with other IT staff on a variety of various issues and projects requiring a combination of technical expertise and customer service.
Join the nation’s leader in second-look finance servicing as our Call Center Collector!
Our Collectors are well-spoken customer service professionals who value a customer-first experience. As a Collector, you will be responsible and accountable for providing a high level of service to our customers while helping them determine and commit to the best repayment option. Our company prides itself in providing timely and accurate information and meeting or exceeding our quality standards for our customers.
Join the nation’s leader in second-look finance servicing as our Project Manager - GPCC!
Responsible for managing multiple project plans associated with various business initiatives simultaneously. Ensures deadlines are met and internal and external project team members and stakeholders are kept updated on project plan status. Escalates issues demanding management attention, or any decisions needed by other project teams or team members. Serves as primary conduit and facilitator of day-to-day communication between project team, related project teams, internal customers, partners and vendors.Provides objective examination and evaluation of project-related activities. Develops and implements constructive resolutions to improve compliance, controls and efficiencies while balancing risk and cost.
Join the nation’s leader in second-look finance servicing as our Compliance Manager - Operations!
The Compliance Manager - Operations reports to the Senior Compliance Manager and is responsible for being the primary compliance resource for our Operations teams to promote and ensure compliance with applicable consumer lending laws and regulations and managing the regulatory compliance process. The Compliance Manager is an experienced compliance professional who has proven track record for providing effective compliance risk management advice and oversight to consumer loan programs. This position can sit remotely!
Join the nation’s leader in second-look finance servicing as our Audit Manager!
Provides objective examination and evaluation of company activities. Responsible for presenting the results of on-going assessments, appraisals and analysis. Develops and implements constructive resolutions to improve compliance, controls and efficiencies while balancing the risk and cost.
Join the nation’s leader in second-look finance servicing as our Contact Center Strategy Execution Manager!
Are you ready to be a part of an organization that challenges the status quo, open to opportunity, and allows our employees to have immediate impact on the business? Do you thrive in an environment that deals with monitoring schedules, operational metrics and monitoring call volume? If that sounds like you, let’s talk about why Genesis is a great career move!
As the Contact Center Strategy Execution Manager, you will have a high-profile role on a high impact team. Your primary responsibility will be to manage the development and execution of our IVR and Dialer campaigns. We are looking for a strong team leader who will work with a great group of analysts to ensure execution and documentation is completed in a timely and high-quality way, with clear communication across the organization. This position offers growth opportunities for someone who is passionate about ensuring strong process and execution of high impact business systems.
Join the nation’s leader in second-look finance servicing as our Data Engineer!
As a Data Engineer, your primary role will be to build and optimize foundational data marts, which will support reporting and analysis across the Risk Department, and other areas in the organization. This will include building data pipeline architecture, data flows, data transformations and clear documentation. At Genesis, you’ll join our Risk analytics team and partner with data owners and users to build, problem-solve and optimize key data structures. We are transitioning our data warehouse and analytics to Azure cloud and databricks analytics platform. Join us in this adventure!
Join the nation’s leader in second-look finance servicing as our Senior Customer Resolution Specialist!
Our Senior Customer Resolution Specialist will support the Senior Unit Manager and perform timely reviews of all actions taken on accounts where complaints have been received. Complaints are shared in a variety of methods, i.e. formal letter, email, phone call, forwarded from senior leaders, etc. You will document findings and assist with complaint resolution both verbally and in writing and in a manner that deters additional escalation. You assist with developing quantitative written findings to be shared with senior management, bank representatives, compliance, operations management, etc.; including recommendations for system improvements, training enhancements, resource updates, etc. driving towards improved overall customer experience.
Join the nation’s leader in second-look finance servicing as our Sr. Software Engineer!
Genesis is seeking a talented Senior Full-Stack Software Engineer to help deliver our next generation software solutions. As an ideal candidate, we’d like you to be a forward and innovative thinker, experienced with transformative projects and has a successful track record working collaboratively with cross-functional team members. You should have practical experience creating Service Oriented Architectural solutions and can draw on that experience to help mentor team members. We are looking for an engineer who is delivery focused who has experience with multiple technology stacks and can present several solutions/approaches to solve problems. We run Agile Scrum, and desire folks that thrive under Agile and look for ways to constantly improve the practice. Time to market is important to us, and we like to see candidates with applicable experience using TDD principles in CI/CD environments.
Join the nation’s leader in second-look finance servicing as our Director, Vendor Management!
We are looking for an experienced vendor manage who is responsible for leading vendor execution and risk/compliance efficacy. This role manages a small team of Vendor Relationship Managers/contract management resources and will partner with senior leadership across the company. In this position you will develop, analyze, manage, plan, organize, direct and control the vendor management & risk management program for Genesis Financial Services, reporting to the Chief Operating Officer.
Join the nation’s leader in second-look finance servicing as our Jr. Risk Analyst!
As a Jr. Risk Analyst, your primary role will be to perform empirically derived analysis to understand business performance, identify improvement opportunities, and develop strategies. At Genesis, you’ll refine your skills in data analysis and participate in key decision making that drives the business in measurable ways. This position offers unlimited growth opportunities for someone who is passionate about analyzing business performance, making data-driven decisions, and testing and optimizing strategy.